Frequently Asked Questions
What does Martin Eads Pixel & Paper House, LLC sell?
We create books, e-books, journals, planners, printable activities, family resources, wall art, and other thoughtfully designed digital products.
Are your products digital or physical?
Many of our current products are digital downloads. If an item is digital, the product description will clearly state that no physical item will be shipped. Please review the individual product listing before purchasing.
How will I receive my digital purchase?
Digital products are delivered electronically after purchase using the download method provided at checkout or by email. Please make sure you enter a valid email address when placing your order.
When will I receive my files?
Digital products are generally available after your purchase has been successfully processed. You do not need to wait for anything to arrive in the mail.
What should I do if I cannot find my download?
First, check the email address used when placing your order, including your spam or junk folder. If you still cannot locate or access your files, please contact us and we will be happy to help.
What if a file will not open or download correctly?
Please contact us if you receive a corrupted file, have difficulty opening a file, or believe something is missing from your purchase. We will make reasonable efforts to resolve the problem and help you access the product you purchased.
Can I print the files at home?
Yes, printable products can generally be printed using a home printer or a professional printing service. Check the individual product description for the included sizes, formats, and printing information.
Will the printed colors look exactly like they do on my screen?
Colors can vary slightly depending on your monitor, printer, ink, paper, and printer settings. This is normal with digital printable products.
Can I edit the files?
Only when the individual product listing states that an editable version is included. Some products are designed specifically for printing and are not editable.
Can I share the files I purchase with other people?
Unless otherwise stated in the product listing, purchases are licensed for the purchaser's personal use. Digital files may not be redistributed, shared, resold, sublicensed, or uploaded for public access.
Can I use your products commercially?
Not unless the product specifically includes commercial-use rights. Purchasing a standard digital product does not transfer copyright or ownership of the design.
Do you accept returns or refunds on digital products?
Because digital products cannot be physically returned, digital purchases are generally non-refundable once the files have been delivered or accessed. If you receive an incorrect or corrupted file or experience another problem with your order, please contact us so we can work with you to resolve it. Please see our Digital Product Policy for complete details.
Do I need an account to purchase?
Customers should follow the checkout options available on the website. If an account is available or required for a particular feature, Shopify will provide the appropriate option during the purchasing process.
How can I contact you if I need help?
Please use the Contact page on our website for questions about products, orders, or digital downloads. We will respond as soon as reasonably possible.
Will you be adding new products?
Yes. New books, journals, printables, family resources, creative products, and other collections may be added over time. You can join Join the House at the bottom of our website to receive news about new products and special offers.