Refund policy

RETURN AND REFUND POLICY

Thank you for shopping with Martin Eads Pixel & Paper House, LLC. We want you to be satisfied with your purchase and understand our policies before ordering.

Digital Products

Our digital products may include e-books, printable files, journals, planners, activity books, artwork, templates, and other downloadable materials.

Because digital products are delivered electronically and cannot be physically returned, all digital product sales are generally final once the digital files have been delivered or made available for download.

Please review the product description carefully before purchasing to make sure the product meets your needs and that you have compatible software or equipment when applicable.

Problems With Your Download

If you receive an incorrect file, a damaged or corrupted file, cannot access your download, or experience another technical problem with your purchase, please contact us. We will make reasonable efforts to provide a working replacement file or otherwise resolve the issue.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us with your order information. Verified duplicate purchases may be eligible for a refund.

Refund Requests

Although digital purchases are generally final after delivery, we will review requests involving duplicate charges, incorrect files, files that cannot reasonably be accessed or used as described, or other order problems on a case-by-case basis.

Refunds will not normally be issued because a customer changed their mind after receiving the digital product or because the customer no longer wants or needs the product.

Physical Products

If Martin Eads Pixel & Paper House, LLC offers physical products in the future, any return or refund terms applicable to those products will be stated on the applicable product page or in an updated version of this policy.

Cancellations

Orders for digital products generally cannot be canceled after the digital files have been delivered or made available for download. If you contact us before delivery has occurred, we will review the cancellation request when possible.

Contact Us

If you have a problem with an order, please contact Martin Eads Pixel & Paper House, LLC through the contact information provided on our website. Please include your order number and a description of the problem so we can assist you.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Last updated: August 7, 2026