Shipping policy
SHIPPING & DIGITAL DELIVERY POLICY
Martin Eads Pixel & Paper House, LLC
Martin Eads Pixel & Paper House, LLC offers digital products and may also offer physical products in the future. Please review the applicable delivery information below before completing your purchase.
DIGITAL PRODUCTS
Products identified as digital downloads, e-books, printable products, digital journals, digital artwork, templates, activity pages, or other downloadable files are delivered electronically.
No physical product will be shipped for items identified as digital products.
After successful payment, customers will receive access to their purchased digital files through the download method provided during or after checkout. This may include a download link on the order confirmation page or electronic delivery to the email address associated with the order.
Please make sure the email address entered during checkout is accurate.
DIGITAL DELIVERY TIME
Digital products are generally made available shortly after successful payment and order processing.
Occasionally, payment processing, email delivery, technical issues, or security reviews may delay access to a digital purchase.
If you have completed your purchase but have not received or cannot access your digital files, please contact Martin Eads Pixel & Paper House, LLC through the contact information provided on our website. We will make reasonable efforts to help resolve the issue.
DOWNLOAD RESPONSIBILITY
Customers are responsible for downloading and safely storing purchased digital files after delivery.
Customers are also responsible for ensuring that their device, software, printer, or other equipment is compatible with the file format described in the applicable product listing.
PRINTING DIGITAL PRODUCTS
Printable products may vary slightly in appearance depending on the printer, paper, ink, print settings, monitor, or other equipment used by the customer.
Unless specifically stated in the product description, printing services and physical printed copies are not included with the purchase of a digital product.
PHYSICAL PRODUCTS
If Martin Eads Pixel & Paper House, LLC offers physical products, the applicable product listing will identify the item as a physical product and provide available shipping information.
Shipping times, rates, carriers, production times, and delivery estimates may vary depending on the product and destination.
Any estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
DIGITAL PRODUCTS HAVE NO SHIPPING CHARGE
Digital-only purchases do not require physical shipping. No physical shipping fee should apply to products sold exclusively as digital downloads.
INCORRECT EMAIL OR DELIVERY INFORMATION
Customers are responsible for providing accurate information when placing an order. If you experience difficulty receiving a digital purchase because of incorrect information, please contact us for assistance.
CONTACT US
If you have questions regarding digital delivery or the shipping of an applicable physical product, please contact Martin Eads Pixel & Paper House, LLC using the contact information provided on our website.
Last updated: August 7, 2026